Acceptance of Terms

TK Assistant Services (“Us” or “We”) provides the https://tkassistant.com/ site (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use. By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services.

Payments and Billing

Client agrees to pay the full amount of the monthly retainer on the first of the month in advance of any services rendered and that this fee will be automatically debited from your credit card account. If payment is not received by the 5th day of the month, or credit card is declined, services may be discontinued and any work performed will be billed at the standard hourly rate. Payments rendered are considered fully earned and non-refundable however, for ongoing clients, unused hours will be carried over into the next month. Any errors must be reported within three (3) days of receipt of completed work. Errors generated by TK Assistant Services will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.

Additional Services

Client agrees that any additional services beyond the scope of services and in addition to the number of hours set forth in this Agreement outlined above will be negotiated and billed separately from the monthly retainer fee.

Materials and Information

Client will provide all content, outlines, photos, product images, etc., necessary for any special projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted services or project.

Contact form

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

Responsibilities

Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible.

Accuracy

Client is responsible for final proofing to ensure the accuracy of work or services performed. Service Provider is not responsible for errors or omissions after final approval by Client but will make requested changes including spelling errors or other minor corrections requested within 1 week after work is completed.

Expenses

Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost, if not included in the service package the client purchases. On-site visits will be billed for meeting time, roundtrip travel time and mileage. An advance expense deposit may be requested. Payment is due upon receipt. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.

Confidentiality