Acceptance of Terms
TK Assistant Services (“Us” or “We”) provides the https://tkassistant.com/ site (collectively, the “site”) to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use. By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and our services.
Payments and Billing
Payment is accepted only via bank transfer. Payments are due by the end of the month following the relevant month. Time is tracked and rounded up or down to the nearest 15 minutes.
For monthly package plans, unused hours can be rolled over to the next month. A 20% surcharge will be applied for work conducted outside of regular hours, specifically between 5pm and 9am during weekdays.
Materials and Information
Client will provide all content, outlines, photos, product images, etc., necessary for any special projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for Service Provider to perform or complete the contracted services or project.
Responsibilities
Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible.
Accuracy
Client is responsible for final proofing to ensure the accuracy of work or services performed. Service Provider is not responsible for errors or omissions after final approval by Client but will make requested changes including spelling errors or other minor corrections requested within 1 week after work is completed.
Expenses
Expenses incurred on behalf of Client are not included in any fees and will be billed to Client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost, if not included in the service package the client purchases. On-site visits will be billed for meeting time, roundtrip travel time and mileage. An advance expense deposit may be requested. Payment is due upon receipt. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.
Confidentiality
TK Assistant Services guarantee the highest level of confidentiality at all times. We do not pass or sell client information on to 3rd parties unless requested to do so by the client. We shall keep any work undertaken confidential and not use it for personal gain or promotion without written consent of the Client. The Client will be the legal owner and will hold intellectual copyright of all work undertaken by us.
Guarantee & Warranty
Dispute Resolution:
Any dispute arising out of or in connection with this Agreement shall be governed by and construed in accordance with the laws of Japan and shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.